Torpil Ofis
Support
On weekdays we usually reply within one business day.
Write to us
If your email includes these, we can find the problem quickly:
- Your Torpil Ofis version (shown under Settings > About)
- What you were trying to do
- What you expected and what happened
- A screenshot and the support bundle, if you have them
Support bundle
The support bundle is a diagnostic file made from the app's logs with secrets removed. To prepare it:
- In Torpil Ofis, open Settings > Privacy & Security.
- Press Create support bundle.
- The TorpilOfis-destek folder on your desktop opens by itself; attach the ZIP file inside to your email.
Only you create and send the bundle. Keys, passwords, email addresses and source code do not go into it; if a key is found, no bundle is created at all.
Common problems
Claude Code or Codex not found
You can install it with the Download button on the tool's card under Settings > AI accounts. Codex needs Node.js on your computer. If you installed it yourself, close and reopen Torpil Ofis.
It says I am not signed in
Connect your account from the tool's card under Settings > AI accounts, or open the tool once in a terminal and sign in. Then check that its status is Ready.
It says Git is missing
Install Git from git-scm.com, then close and reopen Torpil Ofis. Choosing the project's own folder is better than a wide folder such as the desktop or a drive root.
The window does not open
Microsoft's WebView2 runtime may be missing. Install WebView2 from Microsoft's site and restart the app.
My usage limit ran out
Only new work stops; running work is not deleted. If you have another account or a second tool, the leader switches to it; otherwise it continues on its own when the limit renews.
A button does not work or the screen shows old information
Close and reopen the project. If it continues, restart the app and write to us with the support bundle.
Something else?
For a new project, pricing or a collaboration, use the contact form.
Go to the contact form